We hope that you are pleased with your purchase. Should you wish to return anything bought from us, we will happily refund or exchange a product provided it is in a fully re-saleable condition and returned to us within 14 days of purchase. The item should be in perfect condition and complete with original packaging, we are unable to accept damaged products (unless delivered damaged).
If we find that the product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund on an item, or deduct up to 50% of the original selling price from the refund amount.
Returning your item
You can post the return item back to us using a postal/courier service of your choice.
You are responsible for the cost of returning an item for refund or exchange unless your item is faulty. Where possible, we recommend that you obtain a proof of posting. Please note that BoBo Buddies cannot be responsible for any posted items until they arrive at our returns address.
Once the items have been returned and are deemed to be in in a re-saleable condition, BoBo Buddies will issue a full refund on the items purchased (excluding the original shipping charge). Please allow 14 days for any refunds to be processed.
Please note that Personalised items are non refundable, or non exchangeable.
Exchange an Item
If you wish to exchange your item for another item from our range, different size fitting or other reason, you can do so within 14 days of receipt of the item. The item should be in perfect condition and complete with the original packaging. Please see Returns Procedure for details on sending your item back to BoBo Buddies. On receipt of your item for exchange, your replacement item will be dispatched back to you, the timescale for which will be dependent on available stock.
If you have any questions on exchanging your items please don’t hesitate to contact our web sales department on 0845 653 1493.
Certain products are guaranteed for 3 months with a manufacturers guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturers recommendations (fair wear and tear). If you have any questions regarding the guarantee, please ask your BoBo Buddies sales consultant when making your order. In the event of any dispute or uncertainty about the validity of the item for replacement or refund under the guarantee, BoBo Buddies reserve the right to return the item to the manufacturer for their own assessment and feedback. Please allow up to 14 days for an exchange or refund in such instances. This is an addition to your statutory rights. If you have any further questions, please contact BoBo Buddies on 0845 653 1493.