Delivery


Standard Delivery

Despatch is by Royal Mail and takes 2-5 working days after dispatch. Please remember to take Bank Holidays into consideration. If you request the parcel is left somewhere this is at your own risk and claims can’t be made for lost deliveries.

Standard Shipping - £0.00 - £74.99

£3.95

Standard Shipping - £75.00 and above

Free

International Shipping 

£15.00

 

Last order date for Christmas Delivery is 21st December 2016

Saturday Delivery

Occasionally Yodel with deliver on Saturdays at no extra cost.  This services is dependent on your local distribution hub so can’t be guaranteed.

For Yodel and Royal Mail Deliveries we would normally require a signature. If however, you wish your parcel to be left without a signature, you may authorize us to do so by entering this request in the Delivery Notes box at the Check Out. If the parcel should go missing, once it has been delivered, BoBo Buddies could not accept any responsibility for the loss, so please ensure you ask for the parcel to be left in a secure place.

Alternatively you could request we leave with a neighbour if you are not in, or state an alternative delivery address such as your work address, friend or relative.

Last order date for Christmas Delivery is 21st December 2016

Overseas orders

We are pleased to quote for exporting orders overseas. Postage is charged at cost, (minimum £15.00).

The cost is dependant on the value, weight and volume of your parcel.

The VAT may be deducted on orders to non EC countries addresses by dividing the price shown by 1.20. (If the item indicates that the product is zero rated then no VAT is deducted.)

We will send you a quotation for the delivery cost upon receipt of your order, and will await your confirmation to proceed.

Please note it is your responsibility for payment of any import duties so please contact your local customs office in the country of your delivery to confirm if you are not sure.

 Last order date for Christmas Delivery is 10th December 2016

Returns

We hope that you are pleased with your purchase.  Should you wish to return anything bought from us, we will happily refund or exchange a product provided it is in a fully resaleable condition and returned to us within 14 days of purchase.  The item should be in perfect condition and complete with original packaging, we are unable to accept damaged products (unless delivered damaged).

If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on an item, or deduct up to 50% of the original selling price from the refund amount.

Returning your item

You can post the return item back to us using a postal/courier service of your choice.

You are responsible for the cost of returning an item for refund or exchange unless your item is faulty. Where possible, we recommend that you obtain a proof of posting. Please note that BoBo Buddies cannot be responsible for any posted items until they arrive at our returns address.

Once the items have been returned and are deemed to be in in a resaleable condition, BoBo Buddies will issue a full refund on the items purchased (excluding the original shipping charge). Please allow 14 days for any refunds to be processed.

Returns Address

BoBo Buddies
Unit M302, 89 Bickersteth Road, London, SW17 9SH
 

Exchange an Item

If you wish to exchange your item for another item from our range, different size fitting or other reason, you can do so within 14 days of receipt of the item. The item should be in perfect condition and complete with the original packaging. Please see Returns Procedure for details on sending your item back to BoBo Buddies.  On receipt of your item for exchange, your replacement item will be despatched back to you, the timescale for which will be dependent on available stock.

If you have any questions on exchanging your items please don’t hesitate to contact our web sales department on 0207 525 9084

Guarantee

Certain products are guaranteed for 3 months with a manufacturers guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturers recommendations (fair wear and tear). If you have any questions regarding the guarantee, please ask your BoBo Buddies sales consultant when making your order. In the event of any dispute or uncertainty about the validity of the item for replacement or refund under the guarantee, BoBo Buddies reserve the right to return the item to the manufacturer for their own assessment and feedback. Please allow up to 14 days for an exchange or refund in such instances. This is an addition to your statutory rights. If you have any further questions, please contact BoBo Buddies on 0203 601 7990.